Privacy policy

PRIVACY POLICY
Effective Date: 01.11.2025

Thank you for visiting the AlphaU website at Alphau.com (the “Site”). The Site is operated by Khan Artifact Marketing LLC (“AlphaU,”, “the Company”, “we,” “us,” or “our”).

This Privacy Policy (“Policy”) explains how we collect, use, and protect personal and other information obtained from users (“you,” “your,” or “user”) when you:

(a) visit or use our Site;

(b) access or download materials such as articles, images, videos, audio files, graphics, testimonials, or any other informational resources, including those related to erectile dysfunction (“ED”) (collectively, the “Informational Content”);

(c) follow links to external websites, products, or services (“Third-Party Links,” together with the Informational Content referred to as the “Content”);

(d) visit our social media pages (“Social Media Pages”) on platforms including Facebook®, Instagram®, Twitter®, and YouTube® (“Social Media Websites”);

(e) use interactive features such as reviews, comment sections, message boards, and customer ratings (“Interactive Services”);

(f) subscribe to the AlphaU™ email newsletter (“Newsletter”);

(g) purchase non-prescription products available through the Site (“AlphaU Nonprescription Products”);

(h) obtain prescription medications (“Prescription Medications”) prescribed by independent licensed healthcare providers offering telemedicine consultations (“Telemedicine Services”); and/or

(i) contact us or request a call through forms or contact details provided on the Site (“Contact Services”).

Together, these services and features are referred to as the “Site Offerings.”

Note: The Site and its Offerings are not intended for use by residents of the European Union.

If you do not agree to or accept this Privacy Policy, please do not use the Site or any of its Offerings.

Instagram® and Facebook® are registered trademarks of Facebook, Inc. (“Facebook”). Twitter® is a registered trademark of Twitter, Inc. (“Twitter”). YouTube® is a registered trademark of Google, Inc. (“Google”). AlphaU is not affiliated with, endorsed, administered, or sponsored by Facebook, Google, or Twitter in any way. The use of these names and trademarks is solely for identification purposes.

HIPAA and Protected Health Information (PHI)

When you create an account with AlphaU, you establish a customer relationship that allows you to use our Website and its Offerings. As part of that relationship, you may provide your name, email address, address, and phone number. This data is not considered “protected health information” (PHI) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

However, when you request Prescription Medications or certain Nonprescription Products, you may provide medical details that could fall under HIPAA protections. While AlphaU itself is not a “covered entity” under HIPAA, the independent healthcare providers we work with are. In some cases, AlphaU may operate as a “business associate” to these providers, which means that we may be required to comply with certain HIPAA obligations when handling PHI.

Any medical or health data you provide that is subject to state or federal health privacy laws (collectively, “Protected Information”) will be handled in accordance with those laws. Information that is not classified as Protected Information under applicable regulations may be processed according to this Privacy Policy.

Independent Healthcare Providers have their own Notices of Privacy Practices that describe how they handle PHI. By using the Site or any of its Offerings, you acknowledge that you have read and accepted those Notices.

TABLE OF CONTENTS

1. Information We Collect.

2. Use of Your Information.

3. Sharing of Information.

4. Data Security.

5. SMS Policy

6. Retention of Information.

7. Use of Cookies.

8. Deleting, Modifying, and Updating Your Information.

9. Changes to this Privacy Policy

10. California Privacy Rights

11. Nevada Privacy Rights

12. Contact Information.

1. INFORMATION WE COLLECT

We collect information directly from you when you use our Platform, including:

AlphaU collects and retains various types of information when you use our Services. The data collected depends on how you interact with our platform and which Services you use. This information may include both personal and health-related data.

Personal information refers to data that can be used to identify or contact an individual. This may include identifiers such as your name, date of birth, gender, physical address, email, phone number, or identification numbers; electronic data such as photos or videos provided for non-medical purposes; commercial information like purchase and payment history, order details, and shipping records; internet or network activity data such as IP address, geolocation, device type, log files, and cookies; and inferences drawn from the information collected, including your preferences, habits, or characteristics.

Health information is a specific category of personal information that relates to your medical background and is used for diagnostic or treatment purposes. This may include medical history, symptoms, conditions, medications, allergies, treatment options, prescriptions, and other health-related details; photos or videos provided for diagnosis or treatment; and commercial data related to your order or shipment of medical products.

Our Services are not intended for individuals under 18 years of age. By using AlphaU’s Services, you consent to verification of your identity and age through our third-party identification provider. AlphaU does not knowingly collect personal or health information from minors. If you are a parent or guardian and believe that your child under 18 has provided such information to AlphaU without your consent, please contact us at support@alphau.com.

2. USE OF YOUR INFORMATION

AlphaU and its service providers use your information for various purposes related to providing and improving our Services. Before you begin the application process, you authorize AlphaU to verify your identity through third-party vendors to confirm that you are the legitimate account holder. This verification step occurs before account creation.

Your information may be used to provide telehealth and related services, manage your account, process payments, troubleshoot technical issues, and deliver customer support. We may also use it to communicate with you about the Services, send administrative notices, or inform you about updates. Additionally, we may use your information to operate promotional programs such as sweepstakes or contests, to market AlphaU’s own products and third-party services that may interest you, to personalize the user experience and improve service functionality, and to conduct product research and development. Your information may further be used to detect, investigate, and prevent fraud, abuse, security incidents, or illegal activity; to enforce our Terms of Service and other policies; and to comply with applicable laws and regulations.

AlphaU may send marketing emails or text messages about new products, services, and updates. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any promotional message or by contacting support@alphau.com. Please note that you cannot opt out of transactional communications, such as account-related notices, password changes, service confirmations, or messages from your healthcare provider. To stop receiving text messages of any kind (including operational, promotional, or transactional), you can reply with the word “STOP” from the mobile device receiving them.

AlphaU uses analytics tools, including Google Analytics, provided by Google LLC, to collect data on how users interact with the Website. This technology uses cookies and similar tracking mechanisms to help us understand usage patterns, improve performance, and display content or advertisements that may be relevant to your interests. For more information about Google’s data practices, visit policies.google.com/privacy. To prevent your data from being used by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

Some web browsers offer a “Do Not Track” (DNT) feature that signals websites not to monitor online activity. At this time, AlphaU does not respond to DNT signals or similar browser-based mechanisms.

3. SHARING OF INFORMATION

We understand the importance of protecting the confidentiality of your information and disclosing personal and health data only when necessary and in accordance with this Privacy Policy. We may share your information with licensed healthcare providers (including those offering medical services, medications, or devices) to enable them to deliver telehealth and related services you request. We may also disclose information to a parent, subsidiary, or affiliate of our company; trusted third-party service providers who assist in operating our business, such as IT service providers, data storage and hosting companies, ad networks, analytics providers, marketing and advertising partners, payment processors, professional advisors, and maintenance or technical support entities.

We may share information with our employees, contractors, business partners, and agents who help deliver our products and services; sponsors or promoters of any contests or promotions we organize; credit reporting agencies, courts, tribunals, or regulatory authorities in the event of non-payment; and law enforcement or other government bodies as required by applicable law or legal process. We may also disclose information as necessary to investigate, detect, prevent, or respond to fraud, abuse, security threats, or other unlawful activity, and to establish, exercise, or defend our legal rights.

Additionally, we may share information with third parties that assist us in providing direct marketing, advertising, or data analysis services, or in connection with a merger, acquisition, reorganization, financing, or sale of all or part of our business, provided that the recipient agrees to handle your information in compliance with this Privacy Policy.

Please note that text messaging originator opt-in data and consent will not be shared with any third parties.

Third-party services we currently use include: Google Analytics, Mixpanel, Klaviyo, Google AdSense, Bing Ads, Facebook Ads, Reddit Ads, Pinterest Ads, Friendbuy, and Rakuten.

The personal information we collect may be stored and processed in the United States or in other jurisdictions where we, our affiliates, partners, or service providers operate. These countries may have data protection laws that differ from those in your country of residence. When transferring your information internationally, we ensure that such transfers comply with applicable laws and that your personal information remains protected in accordance with this Privacy Policy.

4. DATA SECURITY

AlphaU takes extensive precautions to safeguard your personal information, both online and offline. When users provide us with personal or sensitive data, we implement strict security measures to protect its confidentiality and integrity. Sensitive Information — including, but not limited to, Protected Health Information (PHI), driver’s license or ID numbers, health insurance data, Social Security Numbers, credit card details, and other government-issued identifiers — is stored and transmitted using industry-standard encryption technology to ensure it remains secure during transmission and storage.

Access to your personal information is strictly controlled and limited to authorized personnel who require it to perform specific business functions. We maintain reasonable physical, electronic, and administrative safeguards to prevent unauthorized access, use, or disclosure of your information. All personal data is stored in secure environments, both within AlphaU offices and at facilities operated by approved third-party service providers. Confidentiality obligations bind employees and agents with access to personal information and are subject to disciplinary measures for any breach of our data protection policies.

You are also responsible for maintaining the confidentiality of your account credentials and password. If you detect any suspicious activity or suspect that your account has been compromised, please notify us immediately at support@alphau.com.

Our servers are housed in physically secure facilities, and multiple layers of security controls are implemented to protect your data against loss, misuse, unauthorized access, or alteration. Despite these efforts, no storage system, software, or data transmission over the Internet or wireless networks can be guaranteed to be completely secure. While AlphaU employs advanced technologies to minimize risk, unauthorized access, hacking, or technical errors could compromise certain portions of your personal information. Any unauthorized attempt to access or damage our systems, databases, or servers is strictly prohibited and may be subject to criminal prosecution under applicable law.

In the event of a data breach involving your personal information, AlphaU will act in accordance with applicable federal and state laws. We will notify affected users and relevant regulatory authorities promptly via email or other appropriate means. Please note that notification may be delayed when required by law enforcement or when necessary to determine the scope of the incident and implement corrective measures.

5. SMS POLICY

Use of our text message–based communications (“SMS Services”) is subject to the following terms. AlphaU uses SMS to deliver product updates, reminders, and notifications, including requests for additional information about your account or orders. Message delivery depends on your wireless carrier’s network, and neither AlphaU nor your carrier is responsible for delayed or undelivered messages. Standard message and data rates may apply depending on your mobile service plan.

For assistance, you can text HELP from your mobile phone, email us at support@alphau.com, or call us at (833) 867-7747, Monday through Friday, 9:00 a.m.–5:00 p.m. EST. You may opt out of receiving SMS messages at any time by replying STOP to any message. Text alerts are typically sent at most one message per day, though frequency may vary depending on your interactions with the Services.

AlphaU will not share, rent, or sell your personal information to other companies or individuals without your explicit consent. No mobile information, including text message originator opt-in data or consent, will be shared with third parties or affiliates for marketing or promotional purposes. AlphaU account-related updates may include up to one message per day. Reply STOP to opt out or HELP for assistance. Message and data rates may apply.

6. RETENTION OF INFORMATION

AlphaU retains personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required or permitted by applicable laws and regulations. In some jurisdictions, you may have the right to request the deletion of your personal information; however, certain records, particularly those containing health or medical data, must be preserved in accordance with legal and regulatory requirements.

AlphaU maintains medical records for a minimum period of five (5) years, or longer if mandated by state or federal law, after which they may be securely destroyed. Suppose you are under the age of twenty-three (23) at the time your records would otherwise be eligible for destruction. In that case, those records will be retained at least until you reach the age of 23, or for any more extended period required by applicable law.

7. USE OF COOKIES
We use cookies to enhance your experience on our website. This Cookie Policy forms part of AlphaU’s Privacy Policy and explains how cookies are used between your device and our Website. It also provides general information about third-party services that may use cookies in connection with their offerings. This Policy does not govern the use of cookies by such third parties. If you prefer not to accept cookies from us, you can configure your browser to refuse cookies from https://www.alphau.com. Please note that disabling cookies may affect the Website's functionality and limit access to certain features or services.

A cookie is a small piece of data stored on your device by a website you visit. It generally contains information about the site, a unique identifier that allows the website to recognize your browser on future visits, and other data relevant to the cookie’s purpose. Cookies are commonly used to enable features such as logging in, storing preferences, tracking usage for analytics, personalizing content, and improving performance. Cookies set by the website you visit are known as first-party cookies, while cookies set by external websites or companies are called third-party cookies. Third-party cookies can track your activity across websites that use the same service.

We use different types of cookies on our Website:

Essential cookies are necessary for the Website to function correctly. They support core features such as account access, shopping cart functionality, and payment processing. For example, cookies may be used to track items added to your cart and send reminders if your cart is left inactive.

Performance cookies help us understand how visitors interact with our website by collecting aggregated, anonymous data about usage patterns and technical issues. This information helps us improve website performance and user experience.

Functionality cookies remember your preferences and settings, such as language and time zone, so that we can provide a more personalized and convenient experience.

Targeting and advertising cookies are used to deliver relevant promotional content and limit repetitive advertisements. AlphaU or third-party advertising partners may set these and may also track activity across multiple websites to optimize ad delivery.

When you visit our Website, log in, register, or open an email, our advertising partners and vendors may use cookies, pixels, and similar tracking technologies to associate your activity with existing information they hold, including your email address. This allows us (or our service providers) to send you targeted communications and marketing messages. 

8. DELETING, MODIFYING, AND UPDATING YOUR INFORMATION

At your request, AlphaU will: (a) inform you of the personal information we have on record; (b) correct or update any inaccurate or outdated personal information; and/or (c) delete personal information you have provided to us or that we have otherwise collected. To submit such a request, please contact us at support@alphau.com.

Before processing any request, we may ask you to verify your identity and specify which information you wish to access, correct, or remove. In accordance with applicable law, AlphaU reserves the right to decline requests that are excessively repetitive, technically burdensome, compromise the privacy of others, or are otherwise impractical (for example, requests involving information stored solely on backup systems).

Please note that deleting your personal information may restrict your ability to access certain Website Offerings. If you wish to maintain full access to all services, some personal information may need to remain on file. Additionally, residual copies of your information may remain in our backup systems for a time before being entirely deleted from active servers.

9. CHANGES TO THIS PRIVACY POLICY

AlphaU may update this Privacy Policy from time to time to reflect changes in our business practices, operational processes, or to comply with new legal or regulatory requirements. Any updates will be posted on this page at the same URL where you accessed this Privacy Policy, and the effective date will be revised accordingly.

If the changes are material or required by applicable law, we will notify you directly — based on your selected communication preferences — and provide a link to the updated Policy. Where required by law, AlphaU will seek your consent or give you the option to opt in or opt out of any new ways in which your personal information may be used.

10. CALIFORNIA PRIVACY RIGHTS

Shine the Light Law (Cal. Civ. Code § 1798.83).
California residents may request information about how we disclose personal information to third parties for their direct marketing purposes. AlphaU does not share personal information with third parties for their own direct marketing.

If you are a California resident under 18 and a registered user of the Services, you may request removal of content you posted on the Services. Please note that applicable state or federal laws may require us to retain specific categories of information (e.g., health/medical records) and complete removal from all locations (such as backups or re-posts by others) may not always be possible.
To make such a request, please contact us by: Email: support@alphau.com, Phone: (833) 867-7747, Mail: Khan Artifact Marketing LLC (d/b/a AlphaU), 8 The Green STE A, Dover, DE 19901

California Consumer Privacy Act of 2018 (CCPA)

If you are a California resident, you have the following rights, subject to certain exceptions:
The right to know about what personal information in the last 12 months was collected, how it is used, and whether it is disclosed for a business purpose or sold to third parties;

• The right to request deletion of personal information;

• The right to opt-out of the sale of personal information; and

• The right to non-discrimination for the exercise of privacy rights.

AlphaU does not sell your personal information in the traditional sense of the word. However, we do use cookies, pixels, and similar tracking technologies to enhance your browsing experience. Like many websites, we may share limited information — such as your IP address, device ID, click ID, or other online identifiers — with certain third-party advertising and analytics partners to improve our marketing effectiveness and overall user experience. Under the California Consumer Privacy Act (CCPA), such sharing may be considered a “sale” of personal information.

If you wish to opt out of this type of data sharing, you may do so [here]. AlphaU will not discriminate against you for exercising your rights under the CCPA. Please note that CCPA requests apply only to non-medical personal information, as the CCPA does not govern data classified as health information under the California Confidentiality of Medical Information Act (CMIA).

Before processing your request, we may ask you to verify certain personal information already on file to confirm your identity. You may submit a request to access or delete your personal information by emailing support@alphau.com.

You may also authorize a representative to submit a request on your behalf. To do so, you or your authorized agent must provide written proof that the agent has a valid power of attorney pursuant to California Probate Code Sections 4000–4465.

A summary of the categories of personal information collected by AlphaU within the past 12 months, along with the categories of third parties to whom such information has been disclosed for business purposes, is shown in the table below. The sources of collected information are described in the section titled “Sources of Information,” and the purposes for which such data is used are outlined in the section “Use of Information.”

11. NEVADA PRIVACY RIGHTS

If you are a Nevada resident, you have the right to opt out of the sale of your personal information to data brokers or third parties. To exercise this right, please contact us at: Email: support@alphau.com, Phone: (833) 867-7747, Mail: Khan Artifact Marketing LLC (d/b/a AlphaU), 8 The Green STE A, Dover, DE 1990.

12. CONTACT INFORMATION

If you have any questions about this Privacy Policy or AlphaU’s data protection practices, you may contact us by:

Email: support@alphau.com

Phone: (833) 867-7747

Mail: Khan Artifact Marketing LLC (d/b/a AlphaU), 8 The Green STE A, Dover, DE 19901